Job Description
Position Responsibilities:

The position holder will be responsible for the following tasks:

• Act as a primary provider of products and services to clients.
• Prepare POS machines for merchants, agents, and branches.
• Test POS machines before distributing them to merchants, agents, and bank branches.
• Monitor daily POS transactions.
• Check and ensure proper SIM connectivity with POS devices.
• Analyze competitor products and refine sales strategies accordingly.
• Verify accounting entries in CBS and Prepaid systems.
• Manage Merchant/Biller registration for Azipay, deliver QR codes, and provide guidance on Agent Pay services.
• Assist agents, merchants, and branches with technical issues related to POS devices.
• Communicate with assigned branches via email to address issues related to POS, AziPay (Agent Pay), and Thermal Printers.
• Support merchants, agents, and branches in resolving requests for activation, password resets, and account blocking.
• Deliver high-quality service to ADC clients to meet established service standards.
• Coordinate with ADC service providers to adhere to agreed Service Level Agreements (SLAs).
• Ensure compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations in all interactions with current and potential ADC customers.
• Adapt responsibilities and duties based on organizational needs.

Job Requirements:

• Bachelor’s degree in Computer Science (BCS or equivalent).
• Minimum of 2 years of experience in the banking sector, with preference given to candidates with ICT-related experience.
• Experience working in cross-functional teams and dispersed environments, with a focus on training and coaching.
• Strong proficiency in English and local languages.
• Proactive, confident, and solution-oriented mindset with excellent analytical and reporting skills.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong communication and interpersonal skills with the ability to persuade and engage effectively.
• Analytical and problem-solving abilities with a professional demeanor.

Application Instructions:
Qualified candidates are encouraged to submit their resume, along with a detailed application letter and contact details, no later than December 15, 2024.

Submission Email:
 

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