Job Description:

- Ensure quality standards are integrated during the planning and execution of community feedback and referral sessions.  

- Record feedback and inquiries in both logbooks and online systems.  

- Refer inquiries and feedback according to established referral pathways and procedures.  

- Follow up with key service providers (Health, Nutrition, WASH, Protection, Education, Cash Transfer, Polio, etc.) to close feedback loops.  

- Compile, analyze, and disaggregate monthly feedback and complaints by sector, gender, age, etc.  

- Review data consistently to ensure compliance with data protection policies.  

- Facilitate two-way communication sessions with visitors, either in groups or one-on-one.  

- Submit weekly and monthly reports on feedback and complaints.  

- Regularly collect and report community/beneficiary feedback.  

- Raise awareness, mobilize, and engage community structures during health emergencies, disease outbreaks, and national/international campaigns.  

- Identify successful stories from Community Engagement and Feedback Centers, collect beneficiary testimonies, and share them with supervisors for documentation.  

- Perform any other duties as assigned by the supervisor.  

Job Requirements:

- A university degree in social science, health, or related fields is required.  

- At least two years of relevant experience in community feedback and referral centers.  

- Proficiency in Pashto and Dari is necessary; English is preferable.  

- Experience in emergency response health projects is an advantage.  

- Previous work with international NGOs is desirable.  

- Experience in CBNP and MIYCN is mandatory.  

- A strong background in nutrition-related health activities is required.  

- Having an MD degree is considered an advantage.  

- Female candidates are preferred.  

Application Guideline:

- Submit your CV to hr@ayso.org.af.  

- Applications submitted after the deadline (12:00 AM) will not be accepted.  

- Indicate the position title and vacancy number in the subject line; otherwise, the application will not be considered.  

- Only shortlisted candidates will be contacted for an interview.  

AYSO upholds a zero-tolerance policy for behavior incompatible with the United Nations' aims, including sexual exploitation, harassment, abuse of authority, and discrimination, and adheres to strict child safeguarding principles. Selected candidates will undergo thorough background and reference checks, including verification of academic credentials and employment history, and may need to provide additional information for the background check.  

Submission Email:

hr@ayso.org.af