Job Description:

Receive requests, complaints and feedback through IOM dedicated channels in a confidential and timely manner.

Ensure all required information about the beneficiaries and target community members is accurately filled and filed in the required forms and trackers.

Provide informal translation and record the shared feedback, requests and complaints on the database and ensure its confidentiality.

Manage and categorize the database of beneficiaries’ feedback and complaints with full compliance with data protection and security standards.

Ensure that SEA and other serious code of conduct violation reports are channelled through required channels through secure and confidential means.

Support project coordinators and focal points in closing the community feedback mechanism (CFM) loop by ensuring strict codification of complaints and feedback, timely response and follow up with beneficiaries and other target community members.

Support the implementation of methodologies and tools for data collection and analysis that contribute to the program's information management.

Prepare regular reports of the request, feedback and complaints records and support the development of monthly and quarterly analytical reports.

Retrieve, compile, summarize, and present information/data/trends on specific programmatic topics related to community engagement and accountability to affected populations (AAP).

Support the visualization of information through maps, charts and other pertinent graphics.

Support in the systematization of internal program information, assist to develop materials and promote their distribution with counterparts.

Perform other related duties as assigned.

Job Requirements:

Values

Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Submission Guideline:

Interested candidates are required to apply through the below online Form. Also, please take note that IOM does not accept applications in hard copies.

Before filling up the online Form, the candidate must carefully read the advertisement. Please proceed to fill the online form only if you meet the minimum requirements stipulated in the advertisement.

Applicants are advised to fill in all mandatory fields otherwise they will not be able to submit the application and should fill their correct and active e-mail address in the online application as any correspondence will be made by IOM through e-mail only.

Applicants are advised to submit only one application for a particular post. The indicated requirements, qualifications and experience are the minimum and the mere possession of the same does not entitle candidates to be called for written assessment or oral interview.

Note: Due to the high volume of applications received, only shortlisted candidates will be contacted by HR department to submit resume and Motivation Letter. Please ensure that the e-mail address and phone number that you will indicate in form is accurate.

If you agree with above, please proceed to the online application form by click HERE.

Posting period:

From: 02.01.2025 to 15.01.2025

No Fees: IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training, or other fee). IOM does not request any information related to bank account.

Submission Email:

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