Position Overview:
The Accountability Supervisor works closely with local communities to inform them about PU-AMI’s activities, encourage their involvement, and manage feedback promptly and efficiently. Reporting to the Accountability Officer, the role involves developing and overseeing PU-AMI's accountability systems in the eastern region, with a focus on improvement and dissemination when required.
Key Responsibilities:
1. Implementing Accountability Activities:
- Oversee PU-AMI’s complaint and feedback system, ensuring effective collection and management of community feedback.
- Maintain detailed and confidential records of all feedback.
- Collaborate with the Accountability Officer and relevant departments to follow up on received feedback, ensuring timely analysis and resolution.
- Address urgent or sensitive feedback immediately, ensuring swift solutions.
- Engage with community leaders and external partners as needed to help resolve feedback.
- Compile data and prepare regular activity reports.
- Suggest new tools to enhance the feedback system.
- Conduct field investigations and verify information when requested.
2. Promoting Feedback Mechanisms:
- Create information, education, and communication (IEC) materials to publicize PU-AMI's feedback channels.
- Raise awareness about the feedback system among communities, local authorities, and partners in PU-AMI's project areas.
- Propose new methods for advertising the feedback mechanisms.
3. Communication:
- Inform communities about their rights to provide feedback and explain how to use PU-AMI’s feedback system.
- Share feedback handling procedures, policies, and tools with beneficiaries, project staff, and other stakeholders.
- Maintain ongoing communication with the team and participate in coordination meetings.
The duties listed are not exhaustive and may change based on project requirements.
Job Requirements:
- Education: Bachelor’s degree in Business Administration (BBA), Law, Psychology, or a diploma in Monitoring and Evaluation.
- Experience: 2-3 years with NGOs/INGOs in similar roles or within M&E/MEAL.
- Skills:
- Interest in the humanitarian sector and understanding of humanitarian principles.
- Strong observational, listening, and analytical skills.
- Excellent interpersonal, organizational, and communication skills.
- Ability to work in a team and manage stress.
- Knowledge of data analysis software (Kobo Humanitarian Toolbox) and proficiency in MS Office.
- Experience in protection or working in the eastern region is beneficial.
- Languages: Fluent in Pashto, Dari, and English.
Application Instructions:
To apply, use the provided link before the closing date. Only candidates meeting the required qualifications will be considered for the shortlist. If not contacted within a month, consider the application unsuccessful. Validated copies of academic documents will be requested if selected for an interview.