Duties & Responsibilities:

• Respond to, record, log, and manage all calls, inquiries, and concerns.
• Handle escalations involving unsatisfied customers, providing patient support and assistance.
• Check in with callers on hold to provide updates as necessary.
• Accurately receive, record, and relay messages in a clear and complete manner.
• Contact clients and customers to inform them about new products, services, and policies.
• Collaborate with the Schedule-all team to ensure that scheduling and work orders are executed as planned.
• Perform additional tasks as assigned by the supervisor.

Job Requirements:

• Minimum education: High school diploma.
• Proficiency in computer skills, particularly MS Office programs.
• Ability to type in three languages.
• Fluency in reading, writing, and speaking Dari, Pashto, and English.
• Strong customer service and interpersonal skills.

Submission Guideline: Interested applicants should submit their resume via email. Ensure the job title and vacancy announcement are clearly indicated in the subject line. Applications received after the deadline will not be considered.

Submission Email: jobs@aleftechnology.com